Kanbosk Web Hosting's primary objective is to value and support our subscribers wherever, whenever and however possible. Our management and staff will provide the highest level of attention and dedication to all of our subscribers.
In pursuit of our primary objective, Kanbosk Web Hosting agrees to deliver the agreed upon services, as declared in the "New Account" confirmation, to our customers at the time of purchase, subject to the following Terms of Service (hereafter referred to as TOS).
In addition, the use of Kanbosk Web Hosting's service(s) by a subscriber constitutes an unconditional acceptance of and agreement to Kanbosk Web Hosting's TOS and also to Tucows Master Services Agreement attached hereto as Exhibit A and incorporated herein by reference. Kanbosk Web Hosting reserves the right to change or modify the TOS at any time without notice by posting the new agreement or policies. These modifications will become effective immediately. Your continued use of the site and or services indicates your agreement with our terms; therefore, it is your responsibility to review the TOS regularly.
Kanbosk Web Hosting proudly offers its subscribers a "30-Day Money Back Guarantee." This guarantee allows subscriber to purchase Kanbosk Web Hosting's services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs. Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.
This guarantee can be requested at anytime within the 30 days of the commencement of service if subscriber is not satisfied with Kanbosk Web Hosting's services. If the 30-day service of the subscription has been exceeded, subscriber is not eligible for this guarantee. A request for this guarantee must be submitted via Kanbosk Web Hosting's "Contact Us" form located at this URL:http://www.kanboskwebhosting.co.uk/contact-us.html
If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Kanbosk Web Hosting could improve service.
Kanbosk Web Hosting utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through Kanbosk Web Hosting, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from Kanbosk Web Hosting. New domains may be cancelled and receive a full refund only within the first 24 hours after placing an order. This grace period only applies to new domain name registrations and is not applicable for domain renewals. If you cancel your Kanbosk Web Hosting service, you will retain ownership of your domain name for as long as you continue to renew the domain. You may renew the domain through Kanbosk Web Hosting or through the Registrar. Domain names are only registered for a finite period of time.
Upon becoming a domain customer of Kanbosk Web Hosting, you will receive reminders immediately prior to the expiration of your registration inviting you to renew your domain name and specifying the amount of time you have to renew your domain name. In the event that you fail to renew your domain name in a timely fashion within that amount of time, your registration will expire and we may, at our sole discretion, elect to assume the registration and hold it for our own account, delete it, or sell it to a third party. You acknowledge and agree that your right and interest in a domain name ceases upon its expiration and that any expired domain name may be available for registration by a third party.
If you fail to renew your registration, your domain name may cease to resolve and visitors to your site may be redirected to a default page informing them that the site is no longer in service. This default page may also feature advertisements posted by us for our own account.
99.99% UPTIME GUARANTEE
Kanbosk Web Hosting guarantees that your website will be up and running at least 99.99% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Kanbosk Web Hosting has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber's domain name, routing issues between subscriber location and Kanbosk Web Hosting data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Kanbosk Web Hosting cannot directly influence.
Establishment of this service is dependent upon receipt of payment of stated charges by Kanbosk Web Hosting. Subsequent payments are due on the anniversary date of the month for that month's service or whichever is the selected billing cycle.
FAILURE TO PAY
Kanbosk Web Hosting may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.
A subscriber may cancel his account at any time online via his account control panel's. If requesting a cancellation, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Kanbosk Web Hosting could improve service. The cancellation will take effect immediately and the subscriber's account will remain active until the end of the subscription. Account resumption is possible with one click from the same menu, in case you should redecide
Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of Kanbosk Web Hosting and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that Kanbosk Web Hosting shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Kanbosk Web Hosting. Subscriber further acknowledges that the Kanbosk Web Hosting's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Kanbosk Web Hosting be liable for any special or consequential damages, loss or injury.
CHANGE OF NAMESERVERS
In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases which involve the change of nameservers of a domain from other DNS servers to Kanbosk Web Hosting's DNS servers, there may occasionally be a delay of several days, weeks or longer depending on the accessibility of control options at the respective registrar of the domain name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain nameservers can not be changed at all. Due to the unpredictable nature of the nameserver change process, no guarantees are made regarding the amount of time a specific change may take. On customer request, nameserver change of domain names is done by Kanbosk Web Hosting on behalf of the account holder. In such cases, a successful change of nameservers cannot be guaranteed in any way or fashion as it solely depends on the accessibility or cooperation by the domain name registration's registrar.
SUSPENSION OF SERVICE OR CANCELLATION
Kanbosk Web Hosting reserves the right to suspend network access to any subscriber if in the judgment of Kanbosk Web Hosting, the subscriber's account is the source or target of a violation of any of the terms of the TOS, or for any other reason which Kanbosk Web Hosting deems necessary. If inappropriate or illegal activity is detected or brought to our attention by a third party, all accounts of the subscriber in question will be deactivated until our investigation is complete. Multiple violations of the TOS will result in permanent suspension of the account without refund of any fee. With complaints of infringing or illegal content, a single complaint may be deemed sufficient for permanent suspension of the alleged infringing product. If multiple complaints of infringing or illegal content are received involving two or more products, all products under that customer's ownership and/or control are subject to permanent suspension. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The subscriber may not be credited for the time the subscriber's machines were suspended if the subscriber is found to be at fault.
WEB DESIGN SERVICES
Immediately after the completion of the ordering process 50% payment is required before the commencement of the project. The customer is responsible for providing the text, logos and requirements for the basic look and feel of the website. The customer's quick responsiveness is mandatory at all stages of the project, but particularly during the planning process. Failure to provide all required information within the specified timeframes will result in a delay or cancellation of the project. If and how much of a refund will be issued depends on the amount of work already completed and is at the sole discretion of Kanbosk Web Hosting as defined further below.
OWNERSHIP AND COPYRIGHT
Upon final payment and approval of the completed website design project, our client becomes the owner of the website. He is free to take his site to another developer or host with another company. Please note that all the content on the customer's website is the sole responsibility of its respective owner. Kanbosk Web Hosting is not responsible or liable for any copyright or trademark claims regarding third party logos, trademarks or names used on the website. They are the property and responsibility of the respective owners. The customer agrees that Kanbosk Web Hosting may use the created website in its portfolio to showcase completed work to prospective customers and for its own marketing purposes such as, but not limited to, newsletters.